Customer Support
and Life Moments
Please note: Annual interest statements are automatically sent at the end of the tax year to all personal account holders that have earned interest in the previous tax year. You should expect to receive the statement by the end of April 2024
Accessibility
If you have a disability, a physical or mental health condition, or just need extra support please let us know.
Change in Financial Circumstances
Get in touch if you are worried about your financial situation
Bereavement
How we can help and support you through a difficult time
How can we help?
Here you can find answers to the most common questions about our deposit accounts.
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Ways to contact us
Secure Message via online banking: Login here
Telephone: 020 7190 5599; Monday – Friday 9am – 5pm
Post: United Trust Bank, One Ropemaker Street, London, EC2Y 9AW
Online contact form: Submit your enquiry here
Use our Help Centre to see if we can answer any of your queries online