Cookies
Cookies
United Trust uses cookies to keep our sites reliable, secure and personalised. When you accept cookies, this helps make the site better by remembering your preferences, and enhancing your experience when using the website.
This policy should be read alongside our Privacy Policy, which explains how we use personal information.
If you have any queries about the way we use your personal information or cookies, please contact our Data Protection Officer, Mark Heaphy, on 0207 190 5555.
What are cookies?
Cookies are small text files which a website may place on your computer or device when you visit a site. The cookie will help the website, or another website, to recognise your device the next time you visit.
Cookies serve many functions. They can help us to remember your username and preferences, or analyse how well our site is performing.
The majority of websites use cookies to collect and retain personal information about their visitors. Most cookies collect general information, such as how visitors arrive at and use our site, the device they are using, their internet protocol address (IP address), what pages they are viewing and their approximate location (for example, we would be able to recognise that you are visiting our site from London).
Types of cookies
We group our cookies into the below categories.
Strictly necessary
Some cookies are essential for the operation of our site:
| COOKIE NAME | PROVIDER | TYPE | EXPIRY |
| _cfduid | browser-update.org | HTTP | 1 year |
| Used by the content network, Cloudflare, to identify trusted web traffic. | |||
| civicAllowCookies | utbank.co.uk | HTTP | 3 months |
| Registers whether or not the user has consented to the use of cookies. | |||
Analytical
We also use some analytical cookies on our site which we use to gain an insight on how people use our website:
| COOKIE NAME | PROVIDER | TYPE | EXPIRY |
| _ga | utbank.co.uk | HTTP | 2 years |
| Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | |||
| _gat | utbank.co.uk | HTTP | 1 day |
| Used by Google Analytics to throttle request rate | |||
| _gid | utbank.co.uk | HTTP | 1 day |
| Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | |||
| collect | google-analytics.com | Pixel | Session |
| Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. | |||
| vuid | vimeo.com | HTTP | 2 years |
| Collects data on the user’s visits to the website, such as which pages have been read. | |||
| _hjSessionUser_*.utbank.co.uk | Hotjar | HTTP | 1 year |
| Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. | |||
| _hjFirstSeen.utbank.co.uk | Hotjar | HTTP | 30 minutes |
| Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user. | |||
| _hjSession_*.utbank.co.uk | Hotjar | HTTP | 30 minutes |
| Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. | |||
Functional
We use some functional cookies on our site to enhance the user experience:
| COOKIE NAME | PROVIDER | TYPE | EXPIRY |
| _hjAbsoluteSessionInProgress.utbank.co.uk | Hotjar | HTTP | 30 minutes |
| Hotjar sets this cookie to detect a user’s first pageview session, which is a True/False flag set by the cookie. | |||
Other
We use some additional cookies on our site for various purposes:
| COOKIE NAME | PROVIDER | TYPE | EXPIRY |
| _hjIncludedInSessionSample_3451414.utbank.co.uk | Hotjar | HTTP | 2 minutes |
| Set to determine if a user is included in the data sampling defined by your site’s daily session limit | |||
Use of Cookies on our document portal
Our deposit customers can view documents at communications.utbank.co.uk. This site uses two strictly necessary cookies to function.
| Cookie Name | Domain | Lifespan | Description |
| hpod_blob_9f2043c8-0461-467a-9c47-e4d673808336 | communications.utbank.co.uk | 5 mins | This is set when the user has proved their identity. Once completed it stores a cookie which lasts for 5 minutes and gives the authenticated user access to the PDF for those 5 minutes. |
| ASP.NET_SessionID | communications.utbank.co.uk | Session | Is a session cookie and is used to support the resilient design by using multiple web servers. |
How do I reject and delete cookies?
We will not use cookies to collect personally identifiable information about you. However, should you wish to do so, you can choose to reject or block the cookies set by United Trust Bank by changing your browser settings – see the Help function within your browser for further details. Please note that most browsers automatically accept cookies, so if you do not wish cookies to be used you may need to actively delete or block them. You can also visit www.allaboutcookies.org for details on how to delete or reject cookies, and for further information on cookies generally. For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your handset manual. Note, however, that if you reject the use of cookies you will still be able to visit our websites but some of the functions may not work correctly.
More information
Further information about our data processing can be found in our Privacy Policy.
If you have any queries regarding this Cookie Policy, please contact our Data Protection Officer on 0207 190 5555.
This policy is effective from 10/10/2019.