Once you have decided which account you would like to open, simply click on the ‘Apply’ button in the Summary Box window for that account and then, depending on the type of account you have chosen, either apply online or by post. You can find out more here.

If you are applying for a personal account, you must be at least 18 years old and permanently reside in the UK.

For our business and charity accounts, all named individuals (including any beneficiaries, directors, officers, partners, shareholders, signatories and trustees) must be at least 18 years old and permanently reside in the UK for tax purposes.

More information on eligibility can be found in the Summary Box and Product Guide for each account type.

We use a number of electronic databases to verify the identity and addresses of individuals wishing to open an account with us. For any business or charity opening accounts with us, we also use publicly available information, i.e. Companies House or Charity Commission, to further confirm details provided as part of your application.

If we are not able to electronically verify an individual’s identity, or complete our checks on businesses or charities, we will need to request further information from you. This does not mean your application has not been successful, but it may delay us opening the account. It is therefore important that you supply us with accurate and up-to-date information when you apply for an account.

No. United Trust Bank are not currently accepting new Power of Attorney accounts.

We run electronic checks on every company or individual applying for an account with United Trust Bank, and if your application has been unsuccessful, it is likely that we have not been able to electronically verify the information you have supplied.

For personal customers, you will be prompted to contact us with your ID, which can be sent to [email protected].

For businesses and charities, we will contact you to clarify or ascertain more information in order for us to open the account.

If your online application has been successful, confirmation of your new account will be sent to you by email. Please ensure you also check your junk or spam folders in case our email has been diverted there.

For postal applications, we will send you confirmation by both post and email when your account has been opened, provided an email address has been supplied on the application form.

This message appears when you already have a savings account with United Trust Bank. If you are an online customer and wish to open a new account, please log in to Online Banking to begin your new application.

If you are not an online customer, please register your details here. Once registered, you will be able to open a new account. Alternatively, please contact us here or call us on 020 7190 5599 between 9am and 5pm Monday to Friday with the details of the new account you would like to open.

If you are an online customer and wish to open a new account, please log in to Online Banking and click on ‘New Application’.

If you are not an online customer, please register your details. Once registered, you will be able to open a new account. Alternatively, please contact us here or call us on 020 7190 5599 between 9am and 5pm Monday to Friday with the details of the new account you would like to open.

Yes, though please note that this option is only available for our Notice Accounts and Fixed Term Bonds longer than one year. You can request this during your application and, if you want to change this at a later date, you can do so via your online login by selecting the account you wish to change and clicking on ‘Linked Account’.

Alternatively, you can contact us here with your request and we will let you know when your preference has been updated.

Yes. United Trust Bank is a long established, regulated UK bank with a high level of liquidity and we adhere to strict rules and regulations designed to protect customers.

In addition, our savings customers benefit from our membership of the government backed Financial Services Compensation Scheme (FSCS).

All savings are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000, or £170,000 for joint customers. To find out more, please click here.

United Trust Bank (UTB) does not currently have an external rating. Banks are not required to obtain external ratings and usually only those banks that issue certain types of unsecured debt instruments, such as commercial paper, and are active in interbank markets tend to use external rating agencies.

As a regulated UK bank, eligible depositor balances are covered by the Financial Services Compensation Scheme (FSCS) up to £85,000, and £170,000 for joint accounts. To find out more, please click here.

UTB is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. You can verify UTB’s regulated status at https://register.fca.org.uk/ using our firm reference number – 204463.

If you have opened a Fixed Term Bond with us, you are guaranteed to receive the rate that you applied for as long as you fund the account within 14 days.

If you have opened a Notice Account with us, the rate is variable and can change. If it does, we will let you know.

A nominated bank account is a transactional UK bank account, where electronic payments can be sent or received. You must provide one as part of your application, and any funds you send to us must be sent from the bank you have nominated.

Each customer is only allowed one nominated bank with United Trust Bank.

Yes, you can open multiple accounts, subject to the Terms and Conditions of the account in question. You can choose to open multiple accounts of the same type or choose a mix to suit your needs.

If you have opened and funded a Fixed Term Bond, you are not permitted to cancel or close this until it reaches maturity.

For all other accounts, including Cash ISAs, if you change your mind within 14 days of opening your account, you can cancel it. Contact us here and we will close your account and return your savings plus any interest earned.

More information can be found in the Summary Box and Product Guide for each account.

Third Party Authority is an agreement between the account holder and someone they trust. This ‘third party’ could be a family member or close friend of the account holder that they authorise to obtain information, or provide limited instructions on the account holder’s behalf.

Third Party Authority is not the same as a Power of Attorney and, as such, there are restrictions on what an authorised third party can do on an account held with us.

Third parties are only available on personal accounts, and they can only obtain information on an account or set reinvestment maturity instructions, either in full or with the interest returned to the nominated bank account.

They are unable to have independent access to online banking, as this access sits with the account holder only.

An authorised third party must be aged over 18 and permanently reside in the UK. Identity checks using credit reference agencies will be carried out on third parties.

In the event of an account holder’s death, any third party agreements cease immediately.

Below is an overview of what a third party can do on an account holder’s behalf:

• Request information on the account(s) held with United Trust Bank
• Arrange for a statement to be sent directly to the account holder
• Submit maturity instructions on the account holder’s behalf to reinvest the full balance including interest, or the full balance and have the annual interest for that period paid to the nominated account

If you are a new customer and wish to add a third party to your account, you will have the option to do so during the online application.

If you are an existing customer and wish to add a third party to your account, please head to our Customer Forms page to find the third party application form, or click here to be directed straight to the form. Please note that this application form will need to be signed by both you and your third party, and can be returned to us via email to [email protected] or by post to One Ropemaker Street, London, EC2Y 9AW.