Change of details

If you are a personal customer, the easiest way to change your address, phone number or nominated bank account is to log in to your online banking.

Change of Address
Once you have logged in, click the ‘My Details’ option and then ‘Contact Details’. This will allow you to update your details with us. You can sign up to online banking by clicking here. If you are a business or charity customer, or do not have online banking, you will need to call us. Any changes can only be made according to signing instructions.

Nominated Bank Account
To view, add or cancel a nominated bank account, log in and select the ‘Nominated Bank Account’ option on the left side menu.

Should you wish to add a new Nominated Bank Account, select ‘New’ and provide the new bank details and ‘Save’. You will then need to link the new details to the relevant account number within the ‘Linked Account’ option. Note, you will need to remove the existing link before you can link your new nominated account.

Should you wish to cancel the Nominated Bank Account, select the Nominated Bank details you would like to cancel and select ‘Cancel’.

Please note, you will need to remove the link from the Linked Account option to cancel the account details. The option to cancel the nominated bank account will not be available until the link has been removed.

If you are a business or charity customer, or do not have online banking, you will need to call us. Any changes can only be made according to signing instructions.

Email Address
To change your Email address, please contact us via Secure Message. If you are a business or charity customer, or do not have online banking you will need to get in touch via phone, any change will need to also be according to signing instructions.

Changing Mandates
If you are a business or charity customer wishing to change your mandate, you can do this with our change of signatory forms which are located here.