United Trust Bank (UTB) has been named ‘Best Second Mortgage Lender’ in the What Mortgage Awards 2020. It is the second time UTB has won the award.
The What Mortgage Awards are unusual in that they are nominated and voted for by consumers rather than industry professionals.
Buster Tolfree, Commercial Director – Mortgages, United Trust Bank, commented:
“We’re delighted to have won this award especially given the additional challenges created by the Covid-19 pandemic this year. We continued to lend throughout the lockdown and also ensured that customers who needed our help with payment holidays were looked after quickly and efficiently.
“Nearly all of our team have been working from home since March and have done an amazing job. This award is further recognition of UTB’s commitment to delivering great products and the team’s dedication to providing outstanding customer service whatever the circumstances.”