Online or email

Make a complaint online using our complaints form. Please don’t include any sensitive information such as card details etc.

Phone

Call us free on 020 7190 5555 to make a complaint over the phone.

Post

Make a complaint by post to United Trust Bank, One Ropemaker Street, London EC2Y 9AW.

What we’ll do with your complaint >

If you’re not happy with our resolution

United Trust Bank is a member of the Financial Ombudsman Service which offers a free and independent review service. If you’re not happy with our final response, you can ask the Financial Ombudsman Service to review your complaint for you. You will need to contact them within six months of the date of our summary resolution communication or final response letter.

To contact the Financial Ombudsman Service:

• Call free on 0800 023 4567
• Visit financial-ombudsman.org.uk and fill out the online form
• Write to Exchange Tower, Harbour Exchange, London E14 9SR
• Email [email protected]