Online Banking

The easiest way to manage your account is by registering for online banking

To sign up to online banking, you will need your UTB sort code and account number, National Insurance number, email address and mobile phone to hand.

You will also need to ensure you have an email address and a mobile number registered with us. If you need to update your details, please contact us on 020 7190 5599 Monday to Friday, 9am to 5pm.

Click here to register once you have confirmed the above.

Once registered, you will be sent your online banking registration details via email and will need to log in once you have received these to complete your registration. If you do not open your email within 3 days then this will be sent by post.

Please be aware that the login details we send you only last for 10 days if not used, if your details have expired please get in touch.

2 Factor Authentication (2FA)
When signing up for online banking, you can decide whether to use SMS or Push notifications for Two Factor Authentication (2FA). We use this to verify your identity when logging in to online banking.

Choosing SMS means we will use a text message to complete authentication using a one-time passcode sent to your registered mobile number.

Push notifications will require further set up including downloading the SecurEnvoy Authenticator app to your mobile device. You will be prompted to verify log ins by clicking a button in the app.

If you have any further questions, please visit our online banking FAQS here.

Common Troubleshooting Issues for Registration

• Please ensure any personal information being entered at registration is the same as we hold on file
• Please do not leave gaps in any account information being entered when registering
• If you have updated any contact information, please let us know before registration
• If your browser has an auto-fill function, please ensure that this does not enter incorrect information