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Contact Deposit

To direct your query to the right place please answer the following:
Are you an Online Banking customer?(Required)

As an online banking customer you can log in and perform a number of actions without the need to contact us, including the following:

  • • Change of address, phone number, nominated account, and interest preference
  • • Open additional accounts
  • • Set maturity instructions
  • • Check account information such as rate, balance, and account number & sort code

For those not yet signed up, please register your details to take advantage of the above.

For any further queries such as changing your email address, setting notice, ordering statements, early withdrawal or any further general queries please send us a message via the secure message facility on your online banking. If none of the above relate to your query please choose one of the following:

Forgotten Login Details

Please follow the below steps in order to change your password or find out your username.

If you have forgotten your username please click here or if you have forgotten your password please click here.

If you do not remember your username or password please ring us on 020 3862 1268 between 9am – 5pm, Monday to Friday.

Two Factor Authentication SMS/App

If you remember both your username and password but are not receiving your two factor authentication through SMS or your Authenticator App please call us on 020 3862 1268 between 9am and 5pm, Monday to Friday.

Technical Support/Other

If you are experiencing difficulties with our website or need any further technical support then please complete the following:

Early Withdrawal

Please be aware, early withdrawals from accounts (excluding ISAs) are not permitted unless in exceptional circumstances and an early withdrawal charge may apply.

If you want to calculate your potential early withdrawal charge you can visit our support page here.

Please submit a secure message via your online banking advising how much you wish to withdraw and the reason for your early withdrawal, and we will review your request.

Additional Support

If you require any additional support with your financial circumstances you can send us a secure message via your online banking or you can call us on 020 7190 5599 between 9am and 5pm, Monday to Friday

Notification of Bereavement

If you wish to register a bereavement please enter the below details, and if you already have the death certificate or coroner’s certificate you can send this to [email protected] or post a copy to United Trust Bank, One Ropemaker Street, London, EC2Y 9AW.

Other Support

If you have any questions or general enquiries and cannot find the answer in our FAQs please log in to your online banking and send us a secure message and we will action your request.

If you are an existing personal customer of United Trust Bank and would like to register for online banking, please click here to sign up.

Please select from the options below:

New Account Enquiry

If you have any questions on opening a new account with United Trust Bank please complete the below:

Account Type(Required)

Open Additional Account

It is great to hear you would like to open a new account with us. Before we go any further we need to understand if you are an existing customer. Please select from the below:

Are you an existing customer?(Required)
(Required)
Would you like annual interest paid to your nominated account?(Required)

The quickest way to open an account is by applying online. Please choose from the relevant option below.

  • Personal Accounts
  • Business Accounts
  • Charity Accounts
  • ISA Accounts

Balance Enquiry

To find out the current balance of your account(s) please complete the below:

Account Number(Required)

Statement Request

If you would like to request a statement for your account please complete the below:

Account Number Start Date End Date Actions
     
There are no Statement Requests.

Maximum number of statement requests reached.

Full Reinvestment

As you have selected full reinvestment this means you will be selecting a new term to put the full balance including interest into.

Would you like annual interest paid to your nominated account?(Required)

Partial Reinvestment

As you have selected partial reinvestment this means you decide how much you want to reinvest into a new account (minimum £5,000) and how much you wish us to send back to your nominated account. Please be aware if your account signing instructions are “two to sign” we will need confirmation from two signatories before allowing payment.

Would you like annual interest paid to your nominated account?(Required)

Full Repayment to Nominated Account

Please be aware if your account signing instructions are “two to sign” we will need confirmation from two signatories before allowing payment.

Early Withdrawal

If you are looking to make an early withdrawal from your deposit account, please be aware that early withdrawals from accounts (excluding ISAs) are not permitted unless in exceptional circumstances and an early withdrawal charge may apply. If you want to work out your potential early withdrawal charge you can visit our support page here.

You will also need to put the reason you wish to withdraw early from your account below:

Additional Support

We understand and appreciate the impact the higher cost of living is having on many peoples’ finances, and our aim is to support our customers.

We encourage customers who are experiencing difficulties to contact us as soon as possible so that we can talk about the support we have available.

Please complete your details below or contact us on 020 7190 5599 between 9am and 5pm, Monday to Friday.

Change of Details

To update any of your personal details, please call us on 020 7190 5599 between 9am and 5pm Monday to Friday.

You can provide your new details below outside of these hours, or if you are not able to reach us, and we will get back to you by phone to update them. Please let us know the best number and time to call you.

If you are a business or charity customer wishing to change your mandate which includes signatories, contact details, etc., you can do this with our change of signatory forms located here.

Register for Online Banking

To sign up to online banking, please register your details here.

We are working on an online banking service for our Business/Charity customers, once ready we will invite you to register. In the interim period you can manage your account by email, phone and post.

Forgotten Login Details

Please follow the below steps in order to change your password or find out your username.

If you have forgotten your username please click here or if you have forgotten your password please click here. If you do not remember either your username or password please ring us on 020 3862 1268 (between 9am and 5pm Monday to Friday).

Not Receiving Password Reset

If you are not receiving an email from us with a temporary password, please call us on 020 3862 1268 between 9am and 5pm, Monday to Friday.

Website/Other Support

If you are having any other technical issues then please leave your details below with an explanation of your technical issue.

Bereavement Support

If you wish to register a bereavement please enter the details below, and if you already have the death certificate or coroner’s certificate you can send this to [email protected] or post a copy to United Trust Bank, One Ropemaker Street, London, EC2Y 9AW.

Set Notice

If you wish to provide notice account withdrawal please let us know by filling in the details below, and please remember that your notice period will need to be served before we transfer the funds.

Please ensure when giving notice on an account this is set in line with the account’s signing rules.

Please note if you wish to keep your account open you will need to keep a minimum balance of £5,000.00 in the account.

Other

If you have a query that is not covered by the other categories please let us know by completing the following:

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© United Trust Bank 2025

How can we help?

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  • Careers
  • Contact Us
  • Privacy
  • Cookies
  • Website Terms of Use
  • Complaints
  • Bereavement
  • Report a change in circumstances

Useful information

Plus in a circle
Minus in a circle
  • ESG
  • Financial
  • Corporate Governance
  • Gender Pay Gap
  • Regulatory Information
  • FSCS
  • Modern Slavery
  • Fraud Awareness
  • Accessibility
  • Email Confidentiality
  • Internal Audit Charter

Deposits

Plus in a circle
Minus in a circle
  • Online Banking login
  • Online banking register
  • Personal Savings Accounts
  • Business Savings Accounts
  • ISA Savings Accounts
  • Charity Savings Accounts
  • Product Guides
  • FAQs
  • Important Information
  • Terms & Conditions
  • Historic Rates

Lending

Plus in a circle
Minus in a circle
  • Asset Finance
  • Bridging Finance
  • Development Finance
  • Mortgages
  • Structured Property Finance
  • Make a payment

News

Plus in a circle
Minus in a circle
  • Lending News
  • Savings & Deposits News
  • Wise Owls
  • Case studies
  • UTB TV
  • Sitemap
© United Trust Bank 2025

United Trust Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. We are covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. We are members of UK Finance, the Finance & Leasing Association and the Association of Short Term Lenders, Patrons of the NACFB and Associates of the Financial Intermediary & Broker Association (FIBA).

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Before you apply...

Please note that your application will begin in a separate window, where you’ll be redirected to a page hosted by our partner DocuSign.

 

All named individuals will then be prompted to sign the application before it is submitted to us for review.

 

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Richard Murley

 

 

 

Richard Murley studied law at Oxford University and began his career at Linklaters & Paines before moving into investment banking with Kleinwort Benson and Goldman Sachs. Following a two-year secondment as Director General of The Takeover Panel, he joined NM Rothschild & Son where he is a Senior Advisor. Richard is the Chair of Macmillan Cancer Support and UCL Partners Limited, and is a member of the Medical Research Council.

 

 

 

 

Graham Davin

 

 

 

Graham Davin was CEO of United Trust Bank Limited from 2004 to 2020. He began his career at Arthur Anderson and was previously Chief Financial Officer and Head of Corporate Finance of Investec Bank and a main board director of Investec for 16 years. He was a founding partner of the Insinger de Beaufort Group and a director of its listed parent and its Dutch bank. He is the Senior Independent NED of the Foschini Group, a listed multi-brand international retailing group and Chair of Optalitix, an Insurtech SaaS provider.

 

 

 

 

Alice Altemaire

 

 

 

Alice Altemaire has been Chief Executive Officer for RCI Bank UK since 2019, the banking arm of Groupe Renault providing savings and motor finance lending to UK customers. Previously, she held responsibilities at RCI Bank and Services group in Paris, as Group Controller, Vice President of Accounting and Performance Control, VP of Mobility Services and Innovation and, since 2016, she has been a member of the Executive Committee. Alice has an MBA from ESSEC Business School and a governance certificate form IFA Science Po education.

 

 

 

 

Michael Lewis

 

 

 

Michael Lewis is Chair of Foschini Group (American Swiss, Hobbs, Phase Eight, Whistles). He is an independent director at Histogenics Corporation, a partner at Oceana Investment Partners LLP, Chair at Oceana Investment Corp Ltd, and Chair at Strandbags Holdings Pty Ltd. He is on the board of directors at Histogenics Corp, Oceana Capital Partners LLP, Oceana Fund Managers (Jersey) Ltd., and Oceana Concentrated Opportunities Fund Ltd.

 

 

 

 

Nick P. Clegg CBE

 

 

 

Nick Clegg has been Chair of the board of directors of United Trust Bank, this company’s banking subsidiary, 2001 when the Bank was acquired by Insinger de Beaufort. He led a management buyout of United Trust Bank in 2003 and stepped down in 2016. He has guided UTB through years of stellar growth as well as through the extreme volatility and risk of the 2008 crash. In December 2018 Nick retired from the Chair of UTB Partners after 15 years in the role and after a massive contribution to steering the development of United Trust Bank. Nick has enjoyed a long and successful career in banking spanning nearly six decades. He joined the board of directors of Hill Samuel & Co Ltd at the age of 33 and went on to become Co-Chair of Daiwa Europe Limited and Chair of Daiwa Europe Bank plc. He has also served as a Director of the International Primary Markets Association and as a senior adviser to the Bank of England on banking supervision. Nick was a founder member, and latterly Chair, of the Daiwa Anglo Japanese Foundation and in the 2009 New Year Honours he was appointed a Commander of the Order of the British Empire (CBE) for services to UK-Japanese relations.

 

 

 

 

Andrew Woosey

 

 

 

Andrew Woosey is an experienced board member and trustee with significant experience in financial services. He is currently a Non-Executive Director of AIB Group (UK) Plc, a Trustee and Committee Chair on the board of the Centre for Economic Policy Research and Chair on the board of Tom’s Trust. Andrew is a Senior Advisor and Committee Chair for a number of Bain Capital LLP’s Portfolio companies. Andrew was previously a partner at Ernst and Young, is a qualified Chartered Accountant and graduated from Cambridge University.

 

 

 

 

Stephen Lockley

 

 

 

Stephen Lockley is Chief Administrative & Finance Officer of the international development organisation World Vision International. He is a Chartered Accountant with many years of experience in financial services and investment banking. During his career, Stephen has been the Group Finance Director of Arbuthnot Banking Group Plc, CEO of Arbuthnot Latham Private Bankers, CEO of VisionFund International, a director at Charterhouse Bank and a Non-Executive Director of an investment fund and an insurance company.
 

 

 

 

Maria Harris

 

 

 

Maria Harris is the former Director of Intermediary Lending at Atom Bank and is now a consultant specialising in FinTech and digital transformation in the financial services sector. Maria is a well-known and highly respected figure in the mortgage industry and was responsible for creating and launching Atom Bank’s disruptive and award winning retail mortgages proposition. She chairs the Home Buying & Selling Technology Group. She is a Chartered Fellow with the Chartered Management Institute and holds supporting roles with technology firms including Coadjute.

 

 

 

 

Andrew Herd

 

 

 

Andrew Herd is the Managing Director of Lancashire Court Capital Limited, a London-based investment and consultancy business. He is Non-Executive Chair of VGC Developments Limited a UK Leisure and gaming operator and a Non-Executive Director of Nexus Group Holdings Ltd a property and publishing group. He is a Chartered Accountant and worked as a merchant banker for many years. He was Managing Director and Head of Financial Institutions as SG Hambros and held senior roles with Paribas Capital Markets and Morgan Grenfell.

 

 

 

 

Sarah Laessig

 

 

 

Sarah Laessig is an experienced financial services senior executive and NED. She had a 17 year career at Citigroup in corporate and transaction banking. Sarah is the Senior Independent Director on the board of National Employment Savings Trust (NEST), and a NED on the board of Local Pensions Partnership Investments (LPPI). She sits on the Board of Advisors of data.world, as US based technology company. Sarah was formally a Commissioner on the Civil Service Commission, an independent regulator that oversees appointments to the Civil Service. Sarah holds an MBA for the Wharton School of the University of Pennsylvania and the Financial Times Non-Executive Director Diploma.

 

 

 

 

Additional Accounts

If you are an existing personal customer, you can apply for a new account below:

 

Online Banking customers     Non-online Banking customers

 

 

 

To apply for an additional business or charity account please click below:

 

Business & Charity Accounts  

 

UTB Deposit Solutions Call Back

Request a call back from one of our experts.

Before you apply...

Please note that we are working on an online banking service for our Business customers, once ready we will invite you to register.

 

In the interim period you can manage your account by email, phone and post.

 

Apply onlineApply by post

Before you apply...

Please note that we are working on an online banking service for our Business customers, once ready we will invite you to register.

 

In the interim period you can manage your account by email, phone and post.

 

Apply by post

Before you apply...

Please note that we are working on an online banking service for our Business customers, once ready we will invite you to register.

 

In the interim period you can manage your account by email, phone and post.

 

Apply by post

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